RETURNS & REFUNDS

To initiate a return, please email us at support@calyFX.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to Us at support@calyFX.com

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

When We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return, refund or exchange, or to impose different or additional conditions.

Knowledge Base

NEO Sensual does not sell or distribute any products that are in violation of the United States Controlled Substances Act, however our company does sell and distribute products that contain hemp-derived ingredients.

FOOD AND DRUG ADMINISTRATION (FDA) DISCLOSURE
The information and products contained on this website have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease.

You are advised to consult with your health care practitioner prior to use.

Please visit our full Terms of Use page for more information on the terms and conditions governing your use of this website.