SHIPPING & DELIVERY
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and We will not be able to fulfill all your items at the time of purchase. In this instance, We will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for Us to process a refund.
Shipping costs are a set price of 14.35 up to 10 items, due to fragile items. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping costs to the customer.
Sales tax differs in each state, this will be calculated and added at checkout.
Transit Time Domestically
Generally, Domestic shipments are in transit for 3-5 business days.
Orders will be dispatched within 2 days of payment of the order.
We operate on Monday-Friday during standard business hours, except on national holidays at which time we will be closed, unless stated otherwise. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please email Us at support@neoSensual.com , so that we can conduct an investigation.
Upon dispatch, we will provide either a tracking link or number if available by the shipping provider.
Returns, Refunds, and Exchanges
Our returns, refunds, and exchanges which also governs your visit to Our Site, can be found at Returns & Refunds.
Change Of Delivery Address
For a change of delivery address requests, please email Us at support@neoSensual.com or call 714.824.2084. We can change the address at any time before the order has been packaged.
If you do not comply with any of the above conditions, We reserve the right to refuse shipment or delivery or to impose different or additional conditions.